How UBM Financial Services collects, uses and protects your personal information.
UBM Financial Services Ltd is committed to protecting your privacy and confidentiality. We comply with all applicable UK data protection law, including the Data Protection Act 1998 and the UK General Data Protection Regulation (UK GDPR). This notice explains how we handle personal data collected through our website and in the course of providing our services.
The content of this website does not constitute financial advice. Please speak to one of our advisers for advice tailored to your individual circumstances.
We may collect your name, address, telephone number, email address and other basic identification details when you contact us or use our services. This information is used to provide our services, verify your identity and, where you have given consent, to contact you about products and services that may be of interest to you.
Where you provide us with information to enable us to arrange third-party products or services on your behalf (for example, a mortgage or insurance product), we take your provision of that information as permission to use it for that purpose. We will share such information with relevant third parties only as necessary to fulfil your instructions.
We will not divulge your email address to any person who is not an employee or authorised contractor working under confidentiality obligations, unless we are required to do so by law.
Please be aware that email transmissions over the internet are not guaranteed to be secure. We cannot accept responsibility for any loss or damage caused by sending sensitive information by email. If you receive a request to make a fund transfer that purports to come from us, please verify the request by telephone before acting on it.
We use software to collect information about how visitors use our website, including which pages are viewed and how users navigate the site. This information is used solely to improve the content and functionality of our website and is not shared with third parties in identifiable form.
Any business or personal information you share with us in the course of receiving our services will be maintained in the strictest confidence. We retain such information for a minimum of six years, in order to support any potential legal claims or respond to tax or regulatory enquiries.
Our privacy policy does not cover the information practices of third-party advertisers who may serve advertisements on our website. Those advertisers may use tracking technologies such as cookies and web beacons to collect information about your activity. You should review the privacy policies of those third parties directly.
Our website uses cookies. For full details of how we use cookies, please see our Cookie Policy.
When you call our helpline, we may use Caller Line Identification (CLI) information to improve the efficiency of our service. This information is not shared with third parties outside our organisation.
If you make a complaint, we will use your personal data to investigate and resolve it, and to assess the quality of our services. We may be required to share complaint-related information with our principal firm (Stonebridge Mortgage Solutions Ltd), the Financial Conduct Authority, or the Financial Ombudsman Service.
We receive non-identifiable, aggregated data from services such as Google Analytics to help us understand website usage trends. This data does not identify you personally.
Where we have affiliate relationships, affiliate information is retained confidentially. Affiliate names and URLs may be disclosed publicly for the purposes of performance recognition only.
We will provide personal information to government or law enforcement authorities when legally required to do so, including in response to a valid warrant, subpoena, or court order.
You have the right to review and, where necessary, update or correct any personal information we hold about you. To do so, please contact us at urvashi@ubmfs.co.uk. We will ask you to verify your identity before disclosing or amending any personal data.
Our operations involve hosting within the European Union. On occasion, we may use outsourced services based outside the EU. Where data is transferred outside the UK or EU, we take steps to ensure that appropriate safeguards are in place in accordance with applicable data protection legislation.
If you wish to request that we delete the personal information we hold about you, please contact us at urvashi@ubmfs.co.uk. We will ask you to verify your identity before processing any deletion request. Please note that we may be required to retain certain information for legal, regulatory or tax purposes.
All material on this website created by us is subject to copyright under English law. You may download material for personal use only. Any other reproduction, distribution or use of website content without our written permission is prohibited.
While we endeavour to keep the information on this website accurate and up to date, we make no guarantee as to the accuracy, completeness or currency of the content. You should not rely solely on website content when making financial decisions.
Any dispute arising from your use of this website or your relationship with UBM Financial Services Ltd shall be governed by the laws of England and Wales, and subject to the exclusive jurisdiction of the English courts.
UBM Financial Services Ltd is an Appointed Representative of Stonebridge Mortgage Solutions Ltd, which is authorised and regulated by the Financial Conduct Authority.
If you have any questions about how we handle your personal information, please don't hesitate to get in touch.